Calculating refund amounts

Quality Problem

If there is a quality problem and you want to apply for a refund, please send us some persuasive pictures or video. Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and you can tell us if you want a refund or replacement.

Color Aberration

If there is color aberration, you want to apply for a refund. For a slight color aberration, you'd better show us a video clip by which we can clearly see it. However, for an obvious color aberration, as long as the pictures offered to us can display clearly, we will take your evidence and offer you full refund.

Material Issue

If the material of the dress doesn't correspond with the description, and you want a refund, please contact our customer service. The most important thing is to provide us with enough evidence to get full or partial refund.

Sizing or Fitting Issues:

If you feel the size of the dresses is not suitable and you want to apply for a refund, then you should provide us with enough evidences to prove it. Most importantly, what you provide should strictly accord with the measurement standards in our website.

  • If your dress size differs from the specifications of your order by more than one inch, feel free to choose from the following options:
    You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 10% of the product price.
    You may return the dress after customer service department's confirmation to receive a full refund. (Without customer service department's confirmation, we do not accept your case.) Buyer needs to pay for the cost of return shipping.

  • If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:
    You may go to a local tailor to have the dress resized (at your own cost).
    You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.

Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Wrong Dresses

If you receive a wrong dress, please send us your order number and the picture that you have received. Once it is verified, you can send the item back to us, and you can tell us if you want a refund or replacement.

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