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Which payment methods do you accept?

We accept a variety of payment methods.

1. Credit Card (VISA & MasterCard)

2. PayPal

3. Western Union (10% off)

4. Wire Transfer (10% off)

please note: if you want to know how to pay with these payment methods, please click here.

How can I change payment methods?

If you have a pending order and want to use a different payment method, it’s easy:

1. Sign into "My Account" and click "My Orders" located on the upper right corner.

2. Click on the "Details" of pending order you want to complete payment.

Why my payment has been declined?

Please check the followings:

  • Check the card details on your dresseshop.co.uk account to make sure the information such as the expiry date and billing address is correct.
  • Make sure you enter the security code correctly – that’s the last three digits of your card.
  • Your card issuer may have declined your payment without telling the reason. It’s best for you to contact them.

If you’ve checked all of the above, try paying with another card.

If you've tried all these and still have the problem, contact our customer service with as many details as you know about the issue, including error messages. We will try our best to resolve it as quickly as we can.

How to use coupon?

When you’ve chosen your items and are ready to checkout, you’ll first go to the Shopping Cart page.

Before clicking Proceed to Checkout, enter your coupon code under the product and click Apply Coupon. Please contact customer service if you encounter any problem when using your coupon.

I get an error message when entering my shipping & billing addresses. What’s going on?

If you received an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all the information carefully to check if there are typos. Also, try re-formatting the names and addresses in your billing information (this often solves the problem)

How to contact if I have questions relating to my order after a purchase?

Click the "My Account" at the right top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, you can submit a ticket anytime in "my account".

When will I be charged for my items?

You will be charged for your order when your payment status is changed to "payment received". We will then confirm your payment and begin processing your order right away. In some cases, credit/debit card payments may take up to 24 hours to confirm.

How to know how much my order will cost?

Just add items to your Shopping Bag and click Checkout. During checkout your total costs will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs to your selected international destination. while duties, taxes, and VAT are determined by the destination customs authority. Exchange rates are checked and adjusted twice a month, so if you leave your Shopping Bag and return later to complete your transaction, the order total may change if the rate of exchange has changed.

How can I see price in my currency?

The default currency display on dresseshop.co.uk is GBP. Click the currency drop-down menu on the right top of every page, and you can easily set it to any of the following currencies:

GBP (£)/Euro (€)/US Dollar ($)/Canadian Dollar (CAD$)/Australian Dollar (AU$)/New Zealand Dollar (NZD$)

If you do everything right,you may need to have a look into this. Please contact us and let us know the name of the promo code you're trying to use. We'll look into it and respond to you as soon as we can.

How do you calculate currency rates?

As an international internet retailer, dresseshop.co.uk does its best to accommodate a wide range of global currencies. We update our exchange rates twice monthly based on the global currency markets.

There are different ways you can pay for orders:

1. Credit Card (VISA & MasterCard)
2. PayPal
3. Western Union (10% off)
4. Wire Transfer (10% off)

How to pay with credit card ?

  • On your Shopping Cart page, click Proceed to CheckOut after reviewing your items.
  • On the Order Information page, under Payment Methods, select Credit Card.
  • Click Place your Order and fill in your credit card information.
  • Once you’ve filled in your payment details, click Pay now to complete payment for your item(s).

Please note: Our website will not store or review your credit card & personal information.

How to pay with PayPal ?

1. With PayPal, you can pay quickly and securely on-line.

2. You can pay with credit card, debit card, or bank account balance.

3. Once you click Place your Order with Western Union or Bank Transfer (payment methods), you can also make the payment by paypal.

Advantages of using Paypal:

  • Payment is traceable. You can trace the status of your payment using your PayPal account.
  • Payment does not require you to use your credit card online (you can transfer directly from your bank account). dresseshop.co.uk doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Please note: if you want to placed your order with paypal, you can contact us via Live Chat or submit tickets and our guys will tell you our paypal account asap.

How to pay with Western Union ?

We are also happy to accept Western Union payment in USD,EUR,GBP currency for most orders. when placing order on our website, please select Western Union option.

After you placed the order ,we will contact you by Email immediately or you can contact us via Live Chat or submit tickets and our guys will tell you the detail information about Western Union asap.

Please note: Please inform us via online chat or submit tickets with your ORDER NUMBER, WESTERN UNION CONTROL NUMBER, ORDER AMOUNT, FIRST and LAST NAME, STATE AND COUNTRY after you send payment through Western Union.

How to pay with Bank Transfer ?

If you want to make a payment with Bank Transfer when placing order on our website, please select Bank Transfer option.

Print or write down the payment information and make the payment in your local bank.

Bank Account: 124-183815-838
Bank Code: 004
Bank Name: HSBC Hong Kong
Bank Address: 1 Queen's Road Central Hong Kong

You will be responsible for all local handling fees and intermediary bank handling fees. Therefore, please confirm the total payment amount with the bank before you transfer the money.

Once you complete the money transfer, please do remember to inform us via Live Chat or submit tickets with your transaction details (Sender's Name, Amount and Payment Date). Without your transaction details provided, your payment confirmation may be delayed or failed.

Please note: we will not ship your order until we receive the payment from you.