Exchanges & Returns

All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. The issue must be reported within 7 days of receiving shipment. We reserve the right to charge a handling fee on all items returned for other reasons.

Quality & Function Issues

Actually it means that faulty products can be returned by confirming the following quality defects within 30 days (from the date products were received): Stain, Ripping, Zipper malfunction, Low quality of workmanship, and the falling of beading and sequin.

Dresseshop.co.uk will try our best to process each order, but some unexpected risks would happen during shipping. If you really encounter these problems, please feel free to choose from the following options.

  • If the defect can be solved easily by tailor, dresseshop.co.uk encourages you to find a local tailor to make adjustments, and we will gladly reimburse you the tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
  • You may return the dress after customer service department's confirmation to receive a full refund. (Without customer service department's confirmation, dresseshop.co.uk does not accept your case.) Buyer needs to pay for the cost of return shipping.
*Note:

dresseshop.co.uk shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.

Sizing or Fitting Issues

As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Item is not the size that you ordered

If it is unavailable to be adjusted you may return the dress after customer service department's confirmation to receive a full refund. (Without customer service department's confirmation, we do not accept your case.) Buyer needs to pay for the cost of return shipping.

Your item is the size you ordered but does not fit

Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

You chose incorrect size when place order

When you place order, please check our size chart carefully and select the proper size. If the item is made in wrong size because of customer’s carelessness, we only can accept exchange but not return. There are two options:

  • Return the item to us by your own cost and we send you another one with correct size after received the second delivery charge from you.
  • Return the item to us by your own cost and select custom-made size. If time is possible for you, we can remake the dress within 10 days according to your size and send to you. Custom-made fee and second delivery charge will be collected from you.

Colors Deviation

Slight color deviation is inevitable between the color of your item and the color shown on screen because of the settings of your computer screen, while it not mean the item is defective or miss-shipped. However, if you are confident that you have received the item in a wrong color, please contact our Customer Service to see if a return or refund is possible.

Overdue Orders

If your order cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose items are overdue by no more than one month can choose to cancel the order and get a full refund, or keep the order and get a 30% reimbursement upon delivery. Customers whose items are overdue by more than 10 days have the option of canceling for a full refund, or keeping the dress at no cost except shipping fees.

Lost Package

For customer hasn’t received the package after 10 days of dispatching from our Customer Service Department, please contact us in time .Then we check the statue of Order for you.

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