Why should I create an account?

A dresseshop.co.uk account makes shopping at our site much easier, allowing you to:

• Check the status of your current order and keep track of previous orders
• Contact Customer Service with questions that you have
• Store your shipping and payment information to make checking out a snap
• Ask a question or write a review about a product. Product reviews enable you to enter our different contests.
• Add an item to "My Favorites" so that you can come back later to purchase it.

How to Register & Login?

a) Register at dresseshop.co.uk for free

Click the Register button on the right top of dresseshop.co.uk, and get to the registration page as below:

b) To create your account:

Enter your email address. Keep in mind that the e-mail address you provide here will be the only one e-mail address to which we can send information about subsequent orders.

Enter your password. You will be able to use your password to make changes to your order and account information. Make sure to choose something you will remember the next time you want to place an order.

Passwords are case sensitive. For instance, "PASSWORD" and "Password" are different. When choosing a password, remember the capitalization you use. Passwords must be a minimum of 7 characters.

It's better to avoid easily guessed passwords, such as "secret", "password" and "letmein". We also suggest avoiding your name, e-mail address, or other easily obtained personal information. Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "dress2!%" is much stronger than "dress".

Guard your password carefully. Remember, anyone who knows your password may access your account.

Click the submit button at the bottom-right of the registration page.

c) Log in your dresseshop.co.uk Account

Click the Sign in button on the top of dresseshop.co.uk, and get to the account page as above.

Why can’t I login?

You must sign into your account before you can shop with us or track your orders. If you receive a message that says your email address/password isn't recognized, follow the steps below:

• Check your login details and login username, make sure that the email address is the one you used for registration.
• dresseshop.co.uk system maintenance might cause the problem. In this case, please wait 30 minutes and try again.
• Make sure that the cookies from dresseshop.co.uk are accepted in your browser (Internet Explorer or others).

If the above methods still do not work, please contact our customer service. They will help you to resolve the problem.

I forgot my password, what should I do?

If you forget your password, you can reset it by clicking the "Forgot your password?" button on the "login in" page, and then go to your email inbox to reset your password.

If I haven’t signed up for an account, can I still make a purchase?

Sorry, we need you to register your details before shopping. This enables us to contact you about your orders and offer you great benefits, for instance promotional discount codes and information on our latest products. And it’s free to join with dresseshop.co.uk!

How do I change my account information?

Please log in "my account" with your registered email address and password. You will be directed to your account overview and you can update/edit your account information by clicking "Change Information" button. Please remember to click "Save Changes" button after that.

Any change you make to your account will not affect the orders you’ve already placed.

It's worth checking your account regularly just to make sure we have the right details for you.

What would you do with my personal information?

Your privacy is very important to us at dresseshop.co.uk, and we are committed to protecting your security. We promise not to share any of your personal information with any outside company for marketing purposes without your permission. We are fully compliant with all the relevant consumer and Data Protection legislation, and will always treat your personal information with total respect and confidentiality. For more information, please read our full Privacy Policy.

Can I contact you if I'm not the dresseshop.co.uk account holder?

We're happy to hear from anyone who has a general query about shopping with dresseshop.co.uk, However if you are contacting us about an order or an account then you do need to be the dresseshop.co.uk account holder. We also ask you to use the email address that you registered with us so we can verify your details.

What should I do if I can’t receive emails/newsletters from you?

After signing up and placing an order, you should receive a variety of emails from us, which including dresseshop.co.uk newsletters, Order or Return Confirmation emails and any other responses from our Customer Service. There may be a number of reasons you're not getting these from us.

• Your email software may be mark our emails as junk mail. To stop this from happening, please add [email protected] to your email address book.
• Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.
• If you still have this problem after finishing above steps, contact our Customer Service, giving as many details as you can about the issue and we will try our best to help.

How to use My Favorites?

My Favorites allows you to easily save products that you are interested in so that you can easily find them when you come back to shop at a later time. Click the my favorites button on a product page to favorite an item and then click on the heart at the top of the page to view your favorited items.

How to write a review?

Writing a review is easy. It helps other customers know more about our products, and you could win great prizes when you do so.

You can go directly to the product page to write your review – Click Write a Review Button on the product page,

Or sign into your account and click on My Orders - Click the order number that you want to write a review for.

Remember it's best to be detailed and specific. What did you want to know before you purchase the product? Aim for clear and concise language.